NetBet Casino is committed to providing a safe, fair and responsible gambling environment for all players. This page explains the tools available to help you manage your gambling activity, how to recognise signs of problem gambling, and where to find confidential support — both through NetBet and through independent UK organisations.
If you need immediate help, contact the National Gambling Helpline: 0808 8020 133 (free, 24/7).
NetBet Casino Commitment to Player Protection
Regulatory Framework
NetBet Casino is licensed and regulated by the UK Gambling Commission (Account No. 39170) and the Malta Gaming Authority (Licence No. MGA/B2C/126/2006). Both licences impose strict obligations on how we protect players, including requirements that go beyond minimum legal standards.
Our responsible gambling framework is built on the following commitments:
- Providing mandatory player protection tools on every account
- Applying the UKGC's Social Responsibility Code in full
- Training all customer-facing staff to identify and respond to signs of problem gambling
- Proactively intervening when account activity suggests a player may be at risk
- Maintaining partnerships with leading UK gambling support organisations
- Participating in the national GAMSTOP self-exclusion scheme
- Complying with the National Strategy to Reduce Gambling Harms
Player Fund Protection
All player funds held at NetBet Casino are kept in segregated accounts, separate from the company's operating funds. This ensures that your balance is protected regardless of the company's financial position, in accordance with UKGC requirements.
Account Limits and Spend Controls
NetBet Casino provides a suite of financial control tools designed to help you stay within your means. All limits can be set, adjusted or reviewed from within your account at any time.
Deposit Limits
Deposit limits allow you to cap the total amount you can deposit into your NetBet account within a defined period.
| Limit Type | Period | How It Works |
|---|---|---|
| Daily Deposit Limit | 24 hours | Maximum amount depositable within a single day |
| Weekly Deposit Limit | 7 days | Maximum amount depositable within a rolling 7-day period |
| Monthly Deposit Limit | 30 days | Maximum amount depositable within a rolling 30-day period |
How to set a deposit limit:
- Log in to your NetBet Casino account
- Navigate to Account Settings
- Select Responsible Gambling or My Limits
- Choose Deposit Limit
- Enter the amount and select the period (daily / weekly / monthly)
- Confirm your selection — the limit applies immediately
Loss Limits and Wagering Limits
In addition to deposit limits, the following controls are available:
- Loss Limit — caps the total amount you can lose within a defined period (daily, weekly or monthly)
- Wagering Limit — caps the total stake amount you can place within a defined period
- Session Time Limit — sets a maximum session duration, after which you receive a reminder or are automatically logged out
All limits operate independently and can be set simultaneously for maximum control.
Adjusting or Removing Limits
NetBet Casino applies a mandatory cooling-off period before any limit increase or removal takes effect, in line with UKGC requirements:
| Action | Effect |
|---|---|
| Lowering any limit | Takes effect immediately |
| Increasing or removing a daily limit | 24-hour cooling-off period applies |
| Increasing or removing a weekly limit | 7-day cooling-off period applies |
| Increasing or removing a monthly limit | 30-day cooling-off period applies |
This cooling-off period is a deliberate safeguard. It ensures that decisions to increase spending limits are considered and not made impulsively during an active session.
Tip: We recommend setting deposit limits at the point of registration, before you begin playing. Even a conservative limit provides an automatic safeguard. You can reduce it at any time with immediate effect.
Self-Exclusion and Cool-Off Options
Temporary Cool-Off Periods
If you would like a short break from gambling without closing your account, a cool-off period allows you to temporarily suspend access.
| Duration | What Happens |
|---|---|
| 24 hours | Account suspended for one day |
| 7 days | Account suspended for one week |
| 30 days | Account suspended for one month |
| 90 days | Account suspended for three months |
During any cool-off period:
- You cannot log in, deposit or place bets
- All marketing communications are suspended immediately
- Your account balance and history remain intact
- The period cannot be shortened once activated
Long-Term Self-Exclusion
If you feel your gambling is causing harm, or if you simply want an extended break, self-exclusion removes your access to the NetBet platform entirely.
Available self-exclusion periods:
- 6 months (minimum period)
- 1 year
- 3 years
- 5 years
- Indefinite (no end date — account remains closed until a formal review is requested after a minimum of 5 years)
When a self-exclusion is activated, NetBet Casino will:
- Close your account to all login attempts immediately
- Return any remaining balance to your verified payment method
- Remove you from all marketing and promotional communications permanently
- Decline any request to reopen the account before the exclusion period expires
- Flag the account to prevent re-registration attempts
To activate self-exclusion, contact our support team via live chat or email at [site_email], or follow the steps in your account under Responsible Gambling → Self-Exclusion.
GAMSTOP: National Self-Exclusion Scheme
GAMSTOP is the UK's national online gambling self-exclusion service, free to use and independent of any operator. A single GAMSTOP registration excludes you from all UKGC-licensed online gambling websites and apps simultaneously — not just NetBet Casino.
NetBet Casino is a full participant in the GAMSTOP scheme. If you are registered with GAMSTOP, you will not be able to open or access an account on our platform for the duration of your exclusion.
How to register with GAMSTOP:
- Visit gamstop.co.uk
- Select your exclusion period (6 months, 1 year or 5 years)
- Enter your personal details as they appear on your gambling accounts
- Confirm your registration
Registration is free and takes approximately five minutes. GAMSTOP exclusion becomes active within 24 hours.
If you are concerned about your gambling across multiple platforms, GAMSTOP provides broader and more immediate protection than self-exclusion at a single operator.
Recognising Problem Gambling
Problem gambling rarely develops overnight. It often begins with patterns of behaviour that are easy to rationalise or overlook. Being aware of the warning signs — in yourself or in someone you know — is the first step towards addressing them.
Signs That May Indicate a Problem
- Depositing or betting more than you can afford to lose
- Borrowing money, selling possessions or using savings to fund gambling
- Chasing losses — placing larger bets in an attempt to recover previous losses
- Gambling to escape stress, anxiety, depression or personal difficulties
- Concealing the extent of your gambling from friends or family
- Neglecting work, study, relationships or other responsibilities
- Feeling irritable, anxious or restless when not gambling
- Making repeated unsuccessful attempts to reduce or stop gambling
- Continuing to gamble for longer than you intended
- Losing track of time or how much you have spent during a session
Self-Assessment
If you are unsure whether your gambling is causing harm, ask yourself the following questions honestly:
- Do I regularly gamble with money I cannot afford to lose?
- Have I borrowed money or gone into debt to fund gambling?
- Has gambling caused tension or conflict in my personal relationships?
- Do I feel a compulsion to increase my stakes to get the same level of excitement?
- Have I tried to stop or cut back but found it difficult?
- Do I gamble more when I am stressed, bored or upset?
If you answered yes to one or more of these questions, we encourage you to use the responsible gambling tools on your NetBet account and to consider contacting an independent support service.
Support Organisations and Helplines
NetBet Casino works in partnership with the following independent organisations. All services listed are free, confidential and available to UK residents.
| Organisation | Contact | What They Offer |
|---|---|---|
| GamCare | gamcare.org.uk / 0808 8020 133 | Free counselling, support groups and the National Gambling Helpline (24/7) |
| BeGambleAware | begambleaware.org / 0808 8020 133 | Information, advice, live chat and referral to treatment services |
| Gambling Therapy | gamblingtherapy.org | Free international online support, live chat and peer forums |
| Gordon Moody | gordonmoody.org.uk | Residential rehabilitation and intensive therapy programmes |
| Gamblers Anonymous UK | gamblersanonymous.org.uk | Peer support meetings across the UK |
| Citizens Advice | citizensadvice.org.uk | Free advice on debt and financial difficulties related to gambling |
| GAMSTOP | gamstop.co.uk / 0800 138 6518 | Free national self-exclusion scheme covering all UKGC-licensed operators |
The National Gambling Helpline (0808 8020 133) is free to call, available 24 hours a day, seven days a week, and is operated by GamCare.
Accessing Support Through NetBet
Our customer support team is trained to assist players who have concerns about their gambling. We can help you to:
- Activate a cool-off period or self-exclusion immediately
- Set or adjust deposit, loss or wagering limits
- Locate relevant external support resources
- Process an account closure request
Contact us via live chat (09:00–23:00 UK time) or email at [site_email] (24/7). If you contact us outside live chat hours and require urgent assistance with self-exclusion, please send an email marked URGENT: Self-Exclusion and our team will process your request on the next available working day. For immediate support outside of these hours, please call the National Gambling Helpline: 0808 8020 133.
Gambling Budget Management
Responsible gambling starts with treating gambling as a form of paid entertainment — not as a means of generating income. The following guidance is designed to help you maintain a clear and sustainable approach to your gambling activity.
Setting a Personal Gambling Budget
- Calculate your monthly disposable income after all essential outgoings (rent or mortgage, utilities, food, transport, savings and any debt repayments)
- From the remaining discretionary income, decide what portion — if any — you are comfortable allocating to entertainment including gambling
- Set this figure as your monthly deposit limit on your NetBet account
- Treat any losses within this amount as the cost of entertainment, not as money to recover
- Never attempt to recoup losses by depositing beyond your agreed budget
Practical Guidelines for Staying in Control
- Decide your session budget before you play — not during or after a losing run
- Do not chase losses — if your session budget is exhausted, stop; increasing bets to recover losses is the most common escalation pattern in problem gambling
- Set a time limit before each session — and use the session time limit tool to enforce it automatically
- Review your transaction history regularly — your NetBet account shows a full record of deposits, withdrawals and activity; check it at least monthly
- Avoid gambling when emotional — stress, anxiety, grief or alcohol significantly impair financial decision-making
- Take regular breaks — step away from the screen at intervals during longer sessions
- Keep gambling funds separate — consider using a dedicated e-wallet with a fixed, pre-loaded balance for gambling activity
Protecting Minors
NetBet Casino services are strictly prohibited to any person under the age of 18. We take our obligations in this area seriously and employ multiple layers of age verification to prevent underage access.
Age Verification at NetBet
All new account registrations are subject to age verification as a condition of UKGC licensing:
- Date of birth is collected at registration and cross-referenced against identity records
- Electronic age verification checks are performed automatically on all new accounts
- Accounts are suspended pending document verification where electronic checks are inconclusive
- Government-issued photographic ID confirming the player is 18 or over is required before any withdrawal can be processed
Protecting Minors on Shared Devices
If you share a device with children or young people, we strongly recommend the following measures:
- Never save your NetBet login credentials in a browser on a shared device
- Always log out of your account completely after each session
- Enable parental control software — recommended tools include Net Nanny, Qustodio and Bark
- Use content filtering through your internet service provider to restrict access to gambling websites
- Set up separate user profiles with appropriate permissions on shared computers and tablets
- Monitor browser history on devices accessible to minors
Organisations providing guidance on parental controls and online safety for children:
- Internet Matters: internetmatters.org
- NSPCC: nspcc.org.uk
- Childline: childline.org.uk
If you suspect that a minor has accessed a NetBet account, please contact us immediately at [site_email]. We will investigate and take appropriate action without delay.
Contact and Further Information
For any responsible gambling query, to activate account limits or to request self-exclusion, please contact us:
Live Chat: Available 09:00–23:00 (UK time) via https://netbet-casinouk.com/ Email: [site_email] Phone: 44 (0) 203 608 6024
For immediate and confidential support at any hour: National Gambling Helpline: 0808 8020 133 (free, 24/7, operated by GamCare)
18+ only. NetBet Casino is licensed and regulated by the UK Gambling Commission (Account No. 39170). Gambling involves financial risk and can be habit-forming. Please play responsibly. BeGambleAware.org | GamCare.org.uk | GAMSTOP.co.uk